Choose a customer support route or a B2B partner route.

TOC requests are for individual product checks and product-list review. TOB requests are for clinics, agents, concierge desks, and support teams that handle repeated customer inquiries. Each button opens WhatsApp with a prepared source code.

Customer support routes B2B partner route

TOC customer support routes

TOC: individual product request

Best for one product or one customer case. Send product evidence, quantity, destination, and the main question.

Start individual request

TOC: product list review

Best when a customer has multiple products, SKU screenshots, or repeated questions across GLP-1, insomnia, AGA, or other categories.

Review product list

TOB: partner workflow inquiry

Best for clinics, agents, concierge teams, or support teams with repeated customer requests and private-channel follow-up.

Start B2B inquiry

High-context medicine checklists

Sleep / insomnia medicines

For Dayvigo, Quviviq, Vorzzz, Lunesta, Belsomra, Rozerem, or similar products, include current sleep, anxiety, pain, allergy, psychiatric, sedative, opioid, or alcohol-use context.

Start sleep-medicine request

GLP-1 / cold-chain products

For Mounjaro, Ozempic, Wegovy, Rybelsus, Zafatek, or related products, include format, package dose amount, storage concern, destination country, and whether this is starting, continuing, or switching.

Open GLP-1 guide

Product list or partner workflow

When there are multiple screenshots, repeated customer questions, or private-channel follow-up, use the product-list or B2B route so the source can be tracked later.

View partner routes

Copyable templates

TOC individual request

Hello, I would like to check a Japan medicine request. Product name: Active ingredient: Package dose amount or amount printed on package: Dosage form: Quantity: Destination country: Package photo or Japanese listing: yes / no Cold-chain or special handling concern: yes / no Main question:

TOC product list review

Hello, I would like to review a product list with MedGuide Japan. Number of products: Main categories: GLP-1 / insomnia / AGA / metabolic / other Customer country or countries: Product names or screenshots available: yes / no Priority products: What I need reviewed:

TOB partner inquiry

Hello, I would like to discuss a professional partner workflow with MedGuide Japan. Organization type: Main customer type: Customer countries: Medicine categories: Approximate monthly inquiry volume: Typical product names: Current source channels: Package photos or Japanese listings: yes / no Workflow needed: product identification / support routing / source tracking / content planning Preferred contact method:

How this supports attribution

Source code

Each route includes a source label such as contact-toc-individual, contact-toc-product-list, or contact-tob-partner.

Private-channel bridge

When support continues in WhatsApp, the source label can be copied into the lead tracker to connect website content with private conversion.

TOC vs TOB reporting

Sort leads by customer type, product family, country, language, private-channel status, support owner, and converted revenue.

Professional partner paths

For clinics

Clinic or medical-service desks needing product-information intake before patient support follow-up.

Open clinic route

For agents and concierge teams

Teams handling repeated private customer requests from multiple countries or languages.

Open agent route

For support teams

Teams that need source tracking, CRM fields, and private-channel conversion matching.

Open support-team route

Important boundaries

MedGuide Japan provides product-information and support-preparation assistance only. It does not diagnose, choose doses, replace medical advice, guarantee availability, confirm shipment, or confirm import approval.

Ready to contact support?

Use the route above so the first message includes the right source code and fields.

Choose route Browse database