Send product details in a format support can verify.
Prescription-medicine requests are reviewed manually. A complete first message helps support confirm the Japanese product listing, safety context, storage questions, quantity, destination-country rules, and whether the request needs special handling before next steps.
WhatsApp contact: Kent. This link opens WhatsApp with a prepared message template.
Suggested first message
Hello, I would like to check a Japan prescription medicine.
Product name:
Active ingredient:
Package dose amount:
Dosage form:
Quantity:
Destination country:
Starting, continuing, switching, or product-identification only:
Cold-chain or special handling concern: yes / no
I need support to verify product details: yes / no
Other medicines or medical conditions I should mention:
Category-specific details
For GLP-1 medicines:
– Product: Mounjaro / Ozempic / Wegovy / Rybelsus
– Package dose amount:
– Injection, tablet, ATEOS, pen, kit, or box:
– Quantity:
– Cold-chain concern: yes / no
– Starting, continuing, or switching:
For insomnia medicines:
– Product: Dayvigo / Quviviq / Vorzzz / Lunesta
– Package dose amount:
– Tablet count:
– Other sleep, anxiety, pain, allergy, psychiatric, or alcohol-use context:
– Need to drive or work after use: yes / no
– Destination country rules already checked: yes / no
Photos that help support avoid mistakes
If available, send a clear photo of the package front, Japanese product name, package dose amount, active ingredient, or clinic instruction. Do not crop out package dose amount, dosage form, or package unit.
Important note
MedGuide Japan provides product-information and support-preparation assistance only. We do not diagnose, choose doses, replace medical advice, or guarantee product availability, shipment, or import approval.